Business process automation (BPA) is the use of technology to streamline and automate repetitive tasks and processes within a business. By automating these tasks, businesses can increase efficiency, reduce errors, and improve productivity. In recent years, BPA has become increasingly popular, and as we head into 2023, there are several BPA trends to watch.
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Intelligent automation (IA) is the combination of artificial intelligence (AI) and robotic process automation (RPA). By combining these two technologies, businesses can automate complex tasks that require decision-making, natural language processing, and machine learning. IA can also automate tasks that were previously not possible, such as automating tasks that require reading and understanding unstructured data like emails or invoices. In 2023, we can expect to see more businesses adopting IA to improve their efficiency and productivity.
Low-code and no-code platforms are drag and drop visual workflow tools that allow non-technical users to create and deploy workflow software applications without writing code. These platforms are becoming increasingly popular because they allow businesses to develop and deploy software applications faster and with less cost. In 2023, we can expect to see more businesses using low-code/no-code workflow automation software platforms to develop a custom process for their specific needs.
Process mining is a technique that uses data mining and machine learning algorithms to analyze business processes. By analyzing data from existing business processes, businesses can identify inefficiencies and opportunities for improvement. In 2023, we can expect to see more companies using process mining to optimize their existing processes and improve their overall efficiency.
Hyper Automation is the combination of multiple automation technologies, including IA, RPA, process mining, and other tools. By combining these technologies, businesses can automate end-to-end processes that span across multiple systems and departments. Hyper Automation can also help businesses to scale their automation efforts and achieve significant cost savings. In 2023, we can expect to see more businesses adopting hyper-automation to automate complex processes and achieve significant cost savings.
Chatbots are AI-powered virtual assistants that can interact with users through chat interfaces. Chatbots can automate tasks such as customer service, sales, and marketing. In 2023, we can expect to see more businesses using chatbots to automate their customer service and sales processes and to provide a more personalized experience for their customers.
Blockchain technology is a distributed ledger that can be used to automate and streamline business processes. Blockchain technology can be used to automate tasks such as payments, supply chain management, and contract management. In 2023, we can expect to see more businesses adopting blockchain technology to automate their processes and improve transparency and security.
Cloud computing is the use of remote servers to store, manage, and process data. Cloud computing can be used to automate tasks such as data backup, software updates, and server maintenance. In 2023, we can expect to see more businesses using cloud computing to automate their IT processes and improve their overall efficiency.
As we head into 2023, we expect to see more businesses adopting BPA to improve their efficiency and productivity. Intelligent automation, low-code/no-code platforms, process mining, hyper-automation, chatbots, blockchain, and cloud computing are all trends to watch in BPA. By adopting these trends, businesses can automate their processes, reduce costs, and improve their overall competitiveness.